Refund Policy
RETURNS
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Cancellations Refund Policy
We have a strict 2 hours cancellation policy. If you want to cancel your order, it must be done within 2 hours of making your purchase. Our team works fast to fulfill your orders and we work all hours of every day.
Our policy lasts 30 days. If 30 days have gone by since your delivery date, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Incorrect Shipping Address Refund Policy
If a customer provides the incorrect shipping address and the package is lost, delivered to the wrong address or destroyed by the Post Office, we are not liable for the replacement of the product or a refund.
Customer Refuses to Receive Delivery Refund Policy
If customer refuses to receive delivery from carrier or has it held at Post Office, we are not liable if the product is not returned to us or the package is destroyed.
Faulty/Missing Items Refund Policy
If any item is faulty or parts are missing, you are required to send photo/video proof to our email and we'll work to fix it for you As Soon As Possible
Shipping Policy
Customer is responsible for entering their shipping details correctly when checking out on our website. Customer may be liable for lost or returned packages.
Customer accepts that Rachel River does not use signatures as proof of delivery for shipments. Customer accepts the tracking number showing delivered on the carriers website and shipping label as proof of delivery.
If customer does not accept package or does not pick up from post office in time, customer may be liable to pay a $15.00 restocking or reshipping fee.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
Refunds often take 3-7 days to reflect in your bank account, up to 14 days for international orders.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
help@rachelriver.com
Sale items (if applicable)
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@rachelriver.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
For return requests, please contact contact us at:
help@rachelriver.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Seek Medical Advice Before Use Refund Policy
It's advised not to use EMS devices if you have an electronic implant (defibrillator, pacemaker, etc.) or suffer from any heart condition; you are pregnant; suffer from cancer, epilepsy, are a malignant tumor patient, high blood pressure, abdominal bleeding, chronic diabetes, allergic to silicon and other plastics.
Always seek medical advice from a professional practitioner if unsure.
help@rachelriver.com